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Frequality Asked Questions

  • What is a pre-finished wooden floorboard?
    A pre-finished timber floor is when the floor board has already been sanded, sealed and is ready to be laid. This is very advantageous for getting new floors laid quickly without having to coat inside your home.

    Pre-finished floor installations can be done in just days and walked on instantly.
  • What does cupping mean with timber floor?
    Cupping is a serious structural defect which can occur in all wooden and bamboo floors which is caused by excess moisture content or in the case of compressed bamboo it manifests as a result of the release of stored compression energy in the board. This is an industry wide problem and may be solved by sanding and polishing the surface of the boards after which the problem may not re-occur. All our Timber Flooring manufactured with Stabilised Solid cross engineered technology which eliminates this problem and we back it up with a lifetime warranty.
  • What is engineered timber flooring?
    Engineered timber floor is when a floorboard is manufactured in 3 layers to make it more stable and less susceptible to damage. The top layer is typically made from solid hardwood timber, and the sub-layers are typically made from inferior wood such as plywood.
  • What is a cross laminated timber floorboard?
    A cross laminated floorboard is a manufacturing method where the grain direction of the centre lamination is at right angles to the grain direction of the top and bottom lamination. It is used to strengthen the boards resistance to cupping and movement by reinforcing the centre lamination and opposing the natural forces that cause timber and bamboo products to move under stress or environmental changes.
  • How long until I can walk on my new floorboards after installation?
    If you are getting a pre-finished timber floor you will be able to walk on your floor immediately after the installation is complete. If you are installing raw timber flooring, you will need to leave the house while the floor is being polished and the curing process is taking place. This can take up to 5 days.
  • Why you shouldn't get a timber floor?
    A timber floor is designed to age gracefully and for people that admire the imperfection of authentic timber. If you want an indestructible floor, or a floor that can take excessive water, don’t get a natural timber floor.

    Timber is a natural product and is susceptible to heavy or industrial traffic which can cause the floor to age prematurely. It is also susceptible to excessive moisture or constant water spills such as commercial kitchens or wet mopping of floors.
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